Privacy Policy

Last updated: 15th April 2026

Axonergy (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

1. Who We Are

Axonergy is the data controller responsible for your personal data. If you have any questions about this policy, you can contact us at:

  • Email: info@axonergy.com

2. What Personal Data We Collect

We may collect the following types of personal data:

  • Identity Data: Name, username, title

  • Contact Data: Billing address, delivery address, email address, phone number

  • Transaction Data: Details about payments to and from you, and other details of products you have purchased from us

  • Technical Data: IP address, browser type and version, time zone setting, operating system

  • Usage Data: Information about how you use our website and products

3. How We Collect Your Data

We collect data in the following ways:

  • Direct interactions: When you create an account, place an order, subscribe to our newsletter, or contact us

  • Automated technologies: As you browse our website, we automatically collect Technical Data and Usage Data via cookies

  • Third parties: Analytics providers (such as Google) may provide us with Technical Data

4. How We Use Your Data

We use your personal data for the following purposes, relying on the legal bases set out below: 

Purpose Legal Basis
To process and deliver your order Performance of a contract with you
To manage your account Performance of a contract with you
To notify you about changes to our terms or policy Legal obligation
To comply with legal obligations (e.g., tax, product safety) Legal obligation
To send marketing communications where you have opted in Consent
To improve our website and products Legitimate interests

 

5. Sharing Your Data

We may share your personal data with:

  • Service providers: Payment processors, delivery couriers, IT support

  • Professional advisers: Accountants, lawyers, insurers

  • HM Revenue & Customs, regulators, and other authorities where required by law

We require all third parties to respect the security of your data and to treat it in accordance with the law.

6. International Transfers

We do not transfer your personal data outside the United Kingdom unless necessary for order fulfilment. Where transfers occur, we ensure appropriate safeguards are in place.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including:

  • Order data: Retained for 6 years after your last transaction (for tax and legal purposes)

  • Account data: Retained until you close your account

  • Marketing data: Retained until you unsubscribe

8. Your Legal Rights

Under UK data protection law, you have the following rights:

  • Right to access – Request a copy of your personal data

  • Right to rectification – Correct inaccurate or incomplete data

  • Right to erasure – Request deletion of your data (subject to legal obligations)

  • Right to restrict processing – Limit how we use your data

  • Right to data portability – Receive your data in a structured format

  • Right to object – Object to processing based on legitimate interests or direct marketing

  • Right to withdraw consent – Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at info@axonergy.com.

9. Cookies

Our website uses cookies to distinguish you from other users. For detailed information on the cookies we use and their purposes, please see our Cookie Policy.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to address your concerns before you approach the ICO, so please contact us first.